Refund policy

RETURN & REFUND POLICY

Due to the personal-care nature of our products, all sales are final. For health and hygiene reasons, BELBAH & CO. does not accept returns or exchanges on opened, used, or unwanted products.

DAMAGED OR INCORRECT ORDERS

We want your order to arrive just as it should. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

Please include your order number and clear photos of the product and shipping packaging so we can review the issue. Once reviewed, we will work with you on an appropriate replacement or refund.

ORDER CANCELLATIONS

Orders may be cancelled before preparation has begun. Because our products are prepared in small batches, once your order has entered preparation, it cannot be cancelled or changed.

SHIPPING ISSUES

BELBAH & CO. is not responsible for carrier delays after an order has been transferred to the shipping carrier. If your package is lost or shows delivered but cannot be located, please contact us so we can help you determine the appropriate next steps with the carrier.

Please double-check your shipping address before submitting your order. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

QUESTIONS

If you have questions or concerns about your order, please contact BELBAH & CO. through the contact information provided on our website.